Shipping & Returns

1. SHIPPING

1.1 The shipment will go out via UPS, FedEx or USPS unless otherwise requested. Please note that UPS & FedEx do not ship to P.O. Boxes.

1.2 We ship to the continental 48 U.S. States Only. For Alaska, Hawaii, APO, FPO, all off-shore U.S. territories and possessions, the international shipping, please contact us.

1.3 Please allow 2-5 business days for us to process and ship your order from the date of receipt. If there are any delays or issues, we will notify you promptly.





2. RETURNS

2.1 You may return or exchange goods ordered from us for any reason at any time within 30 days of receipt as referred to in clause 2.1.a, 2.1.b and 2.1.c. And there are some exceptions as referred to in clause 2.1.d and 2.1.e.

1. The product(s) to be returned or exchanged must be new (not damaged or used) in the original box.

2. You are responsible for the costs of returning or exchanging goods.

3. Upon receipt of the goods from you, we will issue a refund after deducting A 20% RESTOCKING FEE and shipping cost, or we will send you the one you want to exchange after charging the 20% RESTOCKING FEE and shipping.

4. Items you can't return or exchange: all the miniatures(tall ship, cruise ship, boat, yacht, case of model ships), all the cardboard cutout standups, and the wind chimes.

5. All sales are final for the custom ordered products and you can NOT return the products.