1.1 The shipment will go out via UPS, FedEx or USPS unless otherwise requested. Please note that UPS & FedEx do not ship to P.O. Boxes.
1.2 We ship to the continental 48 U.S. States and Canada Only. For Alaska, Hawaii, APO, FPO, all off-shore U.S. territories and possessions, the international shipping except Canada, please contact us.
1.3 Please allow us about 2-10 business days to be shipped out from receipt of your order, otherwise we will notify you.
2.1 You can return or exchange goods you have ordered from us for any reason at any time within 7 days of receipt as referred to in clause 2.1.a, 2.1.b and 2.1.c. And there are some exceptions as referred to in clause 2.1.d and 2.1.e.
- The product(s) to be returned or exchanged must be new (not damaged or used) in the original box.
- The cost incurred by returning or exchanging goods shall be borne by you.
- Upon receipt of the goods from you, we will issue a refund after deducting A 30% RESTOCKING FEE and shipping cost, or we will send you the one you want to exchange after charging the 30% RESTOCKING FEE and shipping.
- Items you can't return or exchange: all the miniatures(tall ship, cruise ship, boat, yacht, case of model ships), all the cardboard cutout standups, the wind chimes, and the lamps.
- All sales are final for the custom ordered products and you can NOT return the products.